DELIVERY & RETURN POLICY
1. Area of Coverage
Our services cover all over the country and with our numerous sellers, we able to reach out to many more customers. We accept orders on our online pharmacy mall and drugstore and deliver items to location through the reputable services of DHL Express Delivery and other delivery carriers as provided by Sellers on our platform.
2. Carriers, Delivery Estimation and Dates
a) m-Medix Carriers and Delivery
i) MalBo DESPATCH - Delivery to Addresses with Abuja Only
Packages are generally dispatched within one (1) day after receipt of payment and are shipped via our carrier which we refer to as Malbo Despatch. As a rule we guarantee same day delivery for all orders placed before 12noon of the same day. It is possible to do a same-day delivery for items ordered even up to 3pm but that is without a guarantee. However, all orders should be delivered by 1.00pm of the next day. Delivery cost include handling and packing fees. Handling fees are fixed, whereas transport fees vary according to the radial distance within Abuja. We advise you to group your items into one order. We cannot group two distinct orders placed separately, and delivery cost will be applied on each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and be rest assured that your items are well taken care of and protected.
ii) Self Pick-Up IN-STORE
In the alternative is to place an order and pick it up at our physical store. The pick-up times are between 8.00am to 8.00pm daily from Monday to Friday and between 12noon and 5.00pm on Saturday and Sunday. Also note that this delivery method is compulsory for Prescription Only Medicine (POMs) and for controlled drugs and medication. Customers are given access to Items upon presentation of a Doctor's Prescription. Otherwise the amount paid online shall be refunded.
iii) DHL Express Delivery
DHL Express Delivery Service delivers items purchased from our online shop to locations outside Abuja. DHL expresss guarantees customer satisfication through safe and timely delivery of orders made on our online shop. DHL Express is a pay delivery service whose charges and fees are determined by distance of delivery location, the presence of an airport at the delivery location and the weight of the item(s) to be delivered. FREE DELIVERY STARTS AT N25,000.00.
DHL Express despatches and delivers orders to your door step in 48Hrs. Please note that apart from the distance of the above locations from Abuja, the weight of items and the presence of an airport in the destination location also determines the cost of delivery by DHL Express. You can get DHL Express delivery rates from the product page of items on our website (m-Medix.com). Click on shipping rate on the product page, select your city (location) and submit. The delivery (shipping) rates for DHL Express for your selected location will be diplayed taking into consideration the weight of the item. The rates displayed are VAT inclusive. Also note that m-Medix.com does not take responsibility for damages that may arise while item is in transit with DHL Express Delivery.
b) Other Seller Carriers and Delivery
Our platform is a pharmacy mall with several registered Sellers who provide products to customers. They have their various carriers, delivery methods and terms of service which you are required to carefully study and undertand before purchasing their products.
3. Return Policy
You will be required by our carrier to sign and accept that item(s) ordered and delivered to you are in good condition. In the event of the need to return item(s) that were purchased from on m-Medix.com, the item(s) must be returned in-person (if delivered in Abuja) to our store located at:
Malbo Pharmacy & Stores Ltd
Suite D1, Wing D, 2XL Mall
Christian Ajayi Okonga Street (Road 11)
Off First Avenue Gwarinpa Housing Estate
Also note that for Abuja Addresses, item(s) must be returned in the right quantities to the store at the above address within seventy-two (72) hours after the item(s) was delivered. While for those outside of Abuja the item(s) must be returned within seven (7) days of purchase. In addition item(s) to be returned must be returned to the above named address alongside the packing-slip that was in the item(s) packaging when it was delivered to the customer. Other Sellers on this platform have their return policies as stated on their store section. Please read and understand these policies so you can benefit from their services.
4. Refund Policy
The amount and value of returned item(s) shall be refunded in full to customers including the value of tax (if applicable). However, the amount paid for delivery of the item(s) shall not be refunded because it has been expended on transporting the item(s). Customers shall get their refund within forty-eight (48) hours starting from the time item(s) were returned.