SELLER FREQUENTLY ASKED QUESTIONS
1. Is this platform only for Pharmacies?
We give preference to Pharmacies. However, other sellers who offer genuine products that are good for health and fit for consumption may be allowed on the platform.
2. Do I have to make any payment for registration?
Yes, we require each seller to make a non-refundable subscription fee payment. Kindly note that this payment must be made before your store is activated and must be renewed when due.
3. Is there any commission on any sales made on the platform?
Yes, there is a commission of 5% on every sale value. The commission is applied to only the product price and not on the cost of delivery (shipping cost).
4. How do Sellers go about shipping/delivery of products once they are ordered?
You are expected to set up your delivery/shipping method with carriers you intend to use. You will have your own terms on how you will be doing deliveries within your immediate locality (State) and to other parts of the country. The carrier for each location and their delivery fees should be clearly stated.
5. Who Collects Order Payments?
We collect all payments for order made on the platform. However, if a customer chooses to pay in-store then he/she will make the payment to the Seller’s physical store (pharmacy). We shall request for the payment of 5% commission on order(s) paid In-Store and ‘Pay-On-Delivery’ through a claim on Seller(s).
6. How and when will Seller’s get their sales proceed?
We shall remit sales proceeds (product rice less our commission + delivery fees) once customer confirms delivery of order(s). The money will be remitted to the bank account provided by the seller. Our platform sends automated email to the customer to confirm delivery and we also make follow up phone calls. We shall not release any money to the seller if the customer has not confirmed delivery.
7. Will Seller get notification once any of their product is ordered?
Yes, the Seller receives prompt email notification once any of their product is ordered. The email notification will be sent to Seller’s email address registered on our platform and ensure you mark our email “not junk/spam”. The email notification will contain all the details of the order. We shall also contact sellers on phone to notify them of orders.
8. Seller not able to see uploaded product on m-Medix.com?
All product upload by Seller will be reviewed to meet the platform’s standards in terms product image, description and categorization. We must approve product upload before it will available for customers to see them on the platform. Please read our Seller Rules & Policy for details.
Thank you for joining our platform, we do hope you enjoy selling with us. If you encounter any difficulty, please do let us know