SELLING ON OUR ONLINE PHARMACY MALL & DRUGSTORE
m-Medix is Nigeria's foremost and vibrant online pharmacy mall and marketplace supplying the product needs of customers from the world's leading pharmaceuticals, personal and beauty care brands. Our vision is to improve health care service delivery by providing consistent, convenient and easy access to genuine essential drug and other products that compliment healthy living and wellness. And also provide accurate drug information service that will engender appropriate medication usage and prescription compliance. At m-Medix.com we provide you with the opportunity to take advantage of all the online traction and experience we have gained over the past years to boost your online presence. Whether you are a big Community Pharmacy Outlet on a high street or a small one at the corner of a street with aspiration for a wider service delivery, we provide you with access to tools and features to help achieve your goals.
1. Why Join Our Online Pharmacy Mall?
Our Online Pharmacy Mall and Drugstore is an e-commerce service for Pharmacies and other Sellers to list products for sale and interact with customers in their immediate environment and beyond. By taking your practice unto our Pharmacy Mall, you can reach millions of customers, while providing them with the familiar, trustworthy shopping experience that we are known for. Take advantage of our platform and enjoy access to a large customer base, secure online transaction tools, prompt order process system, world-class customer service, and free technical support. You do not have to spend all the time to gain customer confidence and become visible online as we have you covered.
2. Requirements to Join Our Online Pharmacy Mall
We are bound to conduct due diligence on all Sellers/Pharmacy alongside other background checks to enable us to approve your request to be a Seller on our platform. In addition, each Seller is required to make a non-refundable subscription payment. All applications and request to join our platform shall be approved at the discretion of m-Medix.com even if the annual subscription payment has been made. In addition, kindly note that m-Medix.com reserves the right to remove any seller from the platform without prior notice. On m-Medix.com, pharmacies are bound and required to adhere to our set standards/rules, agreements and other requirements for pharmacy practice. You are free to leave the platform at any time and we shall take down your own section from our platform once you decide to leave. Please take time to read our SELLER RULES & POLICY SECTION.
3. What Next After Registration?
Once your registration is approved, please go ahead and provide the following information as described below. This Information will be provided through the Seller Dashboard (Please see our walk-through video):
a) Your Store Information
Once your registration/sign-up is approved you will have access to a dash board to manage your company/business information. Please provide adequate information about your store which should include Store Name, Store Logo; Contact Email; Contact Phone Number; Physical Location Address; and Social Media Handles (if available); In addition, you should provide a brief about your store (any legal information), its description and specialty. If you have any difficulty, please do not hesitate to contact us.
b) Your Product Information
You will maintain all rights and have full access to your store through the seller dashboard where you can upload your products. All products upload is subject to our review and approval. In addition, ensure you provide adequate but brief information regarding each product uploaded (try to be original). The product information should include ‘Ingredients’, ‘Direction for Use’, ‘Caution’, NAFDAC Number (if available) and name of manufacturer. You can click on any product on m-Medix,com to see a sample. You should enter the weight of each product in grams (this will assist to automatically calculate the cost of delivery where necessary). We also require you to upload products pictures with high resolution we recommend minimum of 800px by 800px. If you encounter any difficulty, please do let us know
c) Product Delivery & Return Information
You are expected to set up your delivery method and carrier. This will let customers know how much they will have to pay for delivery when they order your product. Clearly name and define how you intend to deliver your product(s) when customers order them. We recommend and require two (2) major types of delivery methods based on local (intra-city) and nationwide (inter-city). Under these methods you may have several carriers (as you wish) with their corresponding delivery fees. The major delivery methods are:
(i) Local Delivery – This is further divided into two groups: the Intra-State Delivery and Pick Up In-Store.
(ii) The Intra State Delivery – This takes care of order delivery within your City and/or State of location. You may have more than one carrier under this delivery method. Example, if your base is in Lagos, this method will take care of order deliveries to areas such as Lagos Mainland and Lagos Island. In this case, you may have two carriers, one to deliver to the mainland while the other will deliver to the island with their fees assigned to them.
(ii) Pick Up In-Store – This takes care of customers who will prefer to physically walk into any of your pharmacy location (branch or outlets) to collect their orders. Some customers may decide to order your product on our platform and prefer to pick them up at your physical pharmacy store. Example, a customer in Ikeja Lagos may want to order your product but pick it up at one of your outlet in Ikeja (if you have any there) or in your outlet close to him/her. Kindly note that this delivery method is compulsory for certain medication classified as POM or Controlled.
4. Order Return & Refund
Order return and payment refund are possibilities in every transaction on our platform. A good refund and return policy are key ingredients to gaining customer confidence and remaining relevant in the online market place. Therefore, Sellers must provide clear order and payment refund policy should the need arise. We expect Sellers to do the following:
a) Order Return
Provide a means for customer to return item(s) they ordered should the need arise. The number of days after which return will not be accepted should be clearly stated so customer will fully understand what they are going into.
c) Order Refund
Since we collect all order payments on the platform, we shall initiate refund if there is need within the period which the money is with us. The refund will include the 5% commission we must have taken on the transaction. However, where we have remitted the payment, the Seller must make the appropriate refund either through m-Medix.com or directly to the customer. In cases where payment was done by ‘pay in-store’ or ‘pay on-delivery’, then, it is the responsibility of the Seller to make prompt and full refund to the customer.
5. Product/Order Payment
m-Medix.com collects order payments made on our platform. We shall remit the payment to the Seller (Pharmacy) after confirmation of order delivery. Once the customer confirms his/her order is delivered we shall remit the order amount (less 5% of total order amount (excluding delivery cost)). The 5% is the commission we take on each consummated order. Our payment methods include the following: Interswitch Webpay; Bank Transfer Payment; Pay-In-Store; and Pay-On-Delivery. We shall request for the payment of 5% commission on order(s) paid In-Store and ‘Pay-On-Delivery’ through a claim on Seller(s).
6. Subscription and Commission Fees
To complete your registration on the platform you will be required to pay a subscription fee and note that for every transaction, the platform will take a commission of 5% from total sales excluding the cost of delivery.