SELLER RULES & POLICY ON m-Medix.com
m-Medix is an online pharmacy mall and drugstore that brings to its customers' delight the convenience of Online Pharmacy Services (OPS) through the offering of an online marketplace for registered and reputable community pharmacies (hereinafter - the Sellers). m-Medix is a marketplace for community pharmacies where they can reach millions of customers, while providing them with the familiar, trustworthy pharmacy care that we are known for. You do not have to spend all the time to gain customer confidence and become visible online, we have covered all that for you. m-Medix offer resources and services for Sellers to list their products for onward sale to meet customer (user) needs. These rules (hereinafter — the Rules) determines the terms and conditions of use, rights and obligations of Sellers for listing on our platform. The Rules shall be a legally binding agreement between the Seller and m-Medix. The Seller shall comprehensively familiarize himself/herself with these Rules prior to listing any product on m-Medix. Please note that these Rules can be changed and/or amended unilaterally by m-Medix without any prior specific notice. It is therefore advised that Sellers should regularly check terms and conditions of the Rules for any amendments. All Sellers must adhere to the Rules of our marketplace. As a Seller, you are responsible for the sale of items you listed and that you commit to ensuring that you act in accordance to legal regulations and the guidelines for pharmacy practice. If we understand that a Seller violated our rules and standards, we reserve the right to completely or partially delete the Seller from m-Medix without prior notice. In addition, repeated or serious violations may result in outright ban and complete exclusion.
1. Content, Products and Listings
Our marketplace accepts listing of broad spectrum Over the Counter (OTC) and Prescription Only Medicine (POM - subject to regulation and approval). Apart from medications, we also allow the listing of a wide range of products related to health and wellness such as weight management, sexual health, feminine hygiene, medical and diagnostic equipment, toiletries, beauty products, mother and baby items, including other items required for daily needs. At m-Medix, everything is forbidden, which for legal reasons cannot be distributed or published. In addition, we decide based on our rules and standards which item(s) may not be offered on our platform. Please note that the list of items, which are prohibited for legal reasons, is not exhaustive and you must be guided by the requirements of professional pharmacy practice.
a) Controlled Substances/Drugs
Medicines that are classified as controlled cannot be listed on this platform. Other medications placed under regulation will not also be allowed. We do not allow the posting of Mifepristone, Postinor-2, Lexotan and other sedatives on our platform. There should not be any attempt to list Narcotic Drugs. Sellers who attempt to do so will be panelized. You shall not attempt to publish products that are hazardous chemicals or toxic substances and dangerous chemicals – this is prohibited.
b) Youth-Endangering Media/Items
It is prohibited for a Seller to list on our platform adult content(s) or item(s) that are endangering to youths. You will not be allowed to publish pictures or descriptions of goods or services which may be harmful to minors. It is prohibited to list sexually explicit items or materials related to pornography or X-rated material.
c) Political Materials
Please note that m-Medix is not a political platform and does not maintain any active affiliation with any political group(s), ideology or religion, consequently it is forbidden to publish any politically incline item/product/material, propaganda article, malicious write-up or false information on m-Medix.
d) Counterfeits and Time Expired Products
It is against the law to list counterfeit branded products, use brand names and protected logos and motifs without rightful permission. It is prohibited to sell goods for which a design has been unlawfully copied. Please note that this ban also applies to other non-pharmacy products that have been imitated. It is a criminal offence to sell expired medicines or product. Consequently, it is a grave offence to for any Seller to offer, list or sell any expired product on our platform. If we establish that this has happened, we shall out rightly remove the Seller from our platform.
e) Shares and Other Forms of Investment
The sale of financial instruments and shares is prohibited on m-Medix.
f) Trade in Weapons and Ammunition
It is prohibited and a criminal offence for any seller to offer to sell any kind of military gear, equipment, ammunition, fire arms or items that is regarded to cause harm to life and property on m-Medix. No seller will be allowed to trade in live animals, as well as parts and products of protected animals and plants on our platform.
2. Copyright Infringement
m-Medix is free to delete any Seller material, which infringes intellectual property rights with no prior notice. We shall also remove and terminate Seller’s access to m-Medix, if such Seller(s) repeatedly infringe rights or commit any actions in contrast to these Rules.
3. Customer Care & Relationship
Our platform is marketplace and a community of practicing pharmacist. You are to be kind, fair, polite and respectful with other Seller(s) and users (Customers). Insults, defamation and use of inappropriate language shall not be tolerated and can lead to outright ban and even prosecution.
4. Promoting Other Online Stores
You are not allowed to use comments or functions that will draw customers to external online stores of any kind. You shall not include in your offers, products and profile or your shop description links to other online shops to encourage purchase outside of m-Medix. The application of other websites of your brand or pages of social networks is only allowed if they are not linked to external shopping system. If there are concrete indications for violations of this rule, we reserve the right to delete or block the Seller(s) without prior notice. Repeated or serious violations can lead to complete exclusion and outright ban from m-Medix.
5. Tags and Keywords
The use of tags and keywords is essential in describing your product and its uses. Using the right keywords can increase your product visibility to targeted buyers, as such the tags and keywords must be in the same context with your product. Tags and keywords shall not refer to other shopping website(s). You are required to abide by this rule and if need be you should contact us and we will be glad to offer you with assistance. However, if there are evidence that you deliberately contravene this rule, we reserve the right to completely or partially delete or block your store or section of our platform without prior notice. Repeated or serious violations may result in the exclusion from m-Medix. Links which are intended to direct members and visitors of m-Medix to other commercial internet sites are prohibited.
6. Limited Liability
ALL SERVICES RENDERED BY M-MEDIX ARE RENDERED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”, AND M-MEDIX DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY GUARANTIES REGARDING CONDITION, QUALITY, LIFE DURATION, PERFORMANCE, ACCURACY, RELIABILITY, COMMERCIAL VALUE AND SUITABILITY FOR SPECIFIC PURPOSES. ALL SUCH WARRANTIES AND LIABILITIES ARE HEREBY EXCLUDED.
a) Warranties and Guaranties
M-MEDIX MAKES NO WARRANTIES CONCERNING AUTHENTICITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENCY OF ANY INFORMATION PROVIDED; M-MEDIX MAKES NO WARRANTIES CONCERNING THAT MANUFACTURING, IMPORT, EXPORT, OFFER, DISPLAYING, PURCHASE, SALE AND/OR USE OF PRODUCTS OR SERVICES, WHICH ARE OFFERED OR DISPLAYED DO NOT INFRINGE ANY THIRD PARTIES’ RIGHTS; AND THE RESOURCE ADMINISTRATION MAKES NO WARRANTIES OR REPRESENTATIONS OF WHATSOEVER NATURE CONCERNING ANY PRODUCTS OR SERVICES OFFERED OR PROVIDED ON M-MEDIX.
b) Borne Responsibilities
A Seller shall be fully responsible for any damage to any of their product or data downloaded or in any other way acquired from our m-Medix. The Seller(s) and affiliated parties shall bear responsibility for materials they listed on our platform, as well as for goods and services offered. m-Medix disclaims all warranties regarding that quality of goods and services acquired through Seller(s) will be consistent with a buyer’s expectations and/or demands. m-Medix shall not be responsible for any expressed or implicit, penalty, accidental or consequential losses or damage of whatsoever nature (including, but not limited to, losses related to loss of profit or saving, termination of business, loss of information, loss of benefit), incurred as a result of using m-Medix, negligence, delinquency, or in any other way, or any other losses related actions.
We also disclaim any responsibility for Seller’s interaction with any organizations and/or persons in the course of using m-Medix. This includes, but not limited to, payments for and delivery of goods and services, as well as any other interaction in relation to other organizations and/or individuals. Transactions are concluded only between Seller(s) and such organizations and/or individuals. The Resource Administration disclaims responsibility for such interactions or other losses incurred following such relations or interactions. If any dispute arises between you and one or several other Sellers, you shall indemnify m-Medix, its officials, employees, agents and successors from any and all claims, requirements and losses (whether direct or indirect) of whatsoever kind or nature, which arise or relate to such disputes and /or goods and services.
b) Indemnity and Claims
Each Seller agrees to be obliged to indemnify m-Medix, affiliated parties, directors, officials and employees from any and all losses, claims, liabilities (as well as from legal costs to the fullest extent), which may arise following Sellers’ use of m-Medix, or as a result of violation of any condition of the Rules by Seller(s). Each Seller hereby agrees to indemnify m-Medix, affiliated parties, directors, officials and employees from any and all losses, claims, liabilities (as well as from legal costs), which may arise following Sellers’ violation of representations and warranties. Seller(s) hereby agrees to indemnify m-Medix, affiliated parties, directors, officials and employees from any and all losses, claims, liabilities, which may arise, whether directly or indirectly, as a result of any claims, made by holders/claimants of the Third parties or other parties’ rights, related to the goods and services offered or displayed by Seller on m-Medix. The Seller hereby acknowledges that m-Medix shall have no liabilities or responsibilities against you with regard to any data posted by any other persons, as well as those discreditable or illegal, and risk of losses related to such data remains entirely with each Seller